If you need to your change order, your mailing address, or combine orders, contact us within 24 hours so we can get that updated and refund any excess shipping costs.
Shipping & Handling
All orders are shipped from Texas through USPS (United States Postal Service). Shipping costs are calculated based on the total weight of the order. Orders are processed 1-3 days before being shipped. Orders within the United States may take a week to arrive and international orders up to 4 weeks (longer during holiday rush). Bun Bun Studio is not responsible for international taxes or customs fees, and packages will not be undervalued to avoid customs fees.
Return & Exchange
Please contact us for a return or exchange, with a reason why. Returned items must be unused and undamaged, or it will not be accepted. Exchanges must be of equal value. Shipping charges may apply for returned and exchanged items.
Damaged or Lost Products
If the product is damaged, it will be replaced or refunded, including shipping charges. It may be required to be returned before a refund or a replacement is placed. If your package arrives damaged, send pictures of the package and contents to firstname.lastname@example.org.
Please contact us if your order has not arrived within two weeks for domestic orders and six weeks for international orders.
Information provided will not be shared with anyone and will only be used for your order. This includes name, mailing address, email address, phone numbers, etc. Emails that you will receive product status or tracking numbers from will be email@example.com.
All bunny products are illustrated by Jenna Bastian, and are only sold through bunbun.studio and HRRN's Bunny Boutique. If you see art theft/fraud, contact immediately at firstname.lastname@example.org. or through our Contact Page. Thank you for helping small artists.